Category: Accountability
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Healthy accountability requires the courage to own your actions and the wisdom to recognize what doesn’t belong to you. Most conversations about accountability focus on removing excuses: stop blaming other people, stop blaming circumstances, and stop making excuses for poor results. Frankly, that’s good advice. I’ve spent much of my career helping teams, leaders, and…
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I suspect most leaders believe in the Service-Profit Chain. If you’re not familiar with it, the framework links employee experience to customer loyalty, growth, and profitability. The idea is simple: internal service quality influences employee engagement, which influences the customer experience, which ultimately influences business results. And most leaders agree with this because it’s logical…